Customer Service Specialist – Kitchen & Bath Solutions

Richelieu; Lincoln Park (MI); Híbrido; USD 20.664.000 - 26.174.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

401(K) with employer matching

Paid vacation and holidays

Employee Stock Purchase Plan

Descripción de la vacante

Richelieu is seeking a Customer Service Representative in Michigan to join a leading North American distributor of specialty hardware. You will handle orders, quotes, and showroom inquiries, supporting sales teams while maintaining high customer satisfaction.

The role offers a full-time schedule, Monday through Friday dayshift, and benefits such as medical/dental/vision, retirement plans, and vacation. Emphasis on accuracy and excellent service.

Formación

• Relevant experience in a similar position is preferred.
• Strong customer service, problem-solving and project management skills.
• Proficiency with Microsoft Office applications; Excel, Word, Outlook required.

Responsabilidades

• Handle incoming calls and provide sales quotes.
• Assist showroom walk-ins with questions and orders.
• Support outside sales reps with orders and quotes; upsell where appropriate.
• Research product solutions to resolve customer issues.
• Work Monday–Friday daytime shifts.

Conocimientos

Customer service

Problem solving

Microsoft Office

AS400 (preferred)

Educación

High School diploma

Herramientas

AS400

Descripción del empleo

Richelieu is seeking a Customer Service Representative in Michigan to join a leading North American distributor of specialty hardware. You will handle orders, quotes, and showroom inquiries, supporting sales teams while maintaining high customer satisfaction.

The role offers a full-time schedule, Monday through Friday dayshift, and benefits such as medical/dental/vision, retirement plans, and vacation. Emphasis on accuracy and excellent service.