Customer Service & Showroom Specialist - Kitchen & Bath

ForestSource; Auburn (WA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Group insurance

Employee Stock Purchase Plan

401K with employer matching

Paid vacation and holidays

Job summary

Richelieu seeks a Customer Service Representative to join our team in the United States. This full-time role focuses on delivering accurate order information, supporting our closet solutions, and upholding high standards of service and customer satisfaction.

The ideal candidate has related experience, knowledge of cabinetry or building materials, strong communication and problem-solving skills, and proficiency with Microsoft Office. AS400 knowledge is a plus; HS diploma required.

Qualifications

• Related experience in a similar position.
• Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials.
• Developed customer service, problem-solving, and project management skills.
• Team-oriented, shows initiative.
• Strong sense of drive and creativity.
• AS400 experience preferred but not mandatory.
• High School graduate, some college courses preferred.
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks.

Responsibilities

• Answer phone calls from customers placing orders as well as provide sales quotes.
• Work closely alongside outside sales representatives with customer orders and quotes.
• Assist walk-in customers in the showroom with questions and order placement.
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom.
• Research product solutions for customers to solve field-project issues.
• Hours of operation are Monday to Friday dayshift.

Skills

Customer service

Sales support

Problem solving

Teamwork

Organizational skills

Education

High School diploma

Some college coursework

Tools

AS400

Microsoft Office

Job description

Richelieu seeks a Customer Service Representative to join our team in the United States. This full-time role focuses on delivering accurate order information, supporting our closet solutions, and upholding high standards of service and customer satisfaction.

The ideal candidate has related experience, knowledge of cabinetry or building materials, strong communication and problem-solving skills, and proficiency with Microsoft Office. AS400 knowledge is a plus; HS diploma required.