Customer Service Specialist II — Solutions & Support

McLane Company, Inc; Ontario (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/HSA

Life insurance

Vacation and sick leave from day one

Paid holidays after 90 days

401(k) profit sharing

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II in Ontario, CA. You will monitor customer reports, respond to inquiries, and maintain files to ensure timely issue resolution.

This role emphasizes accurate communications and proactive service within a team that supports nationwide operations. The position offers a Sunday to Thursday 9:00 AM–5:30 PM schedule with benefits starting after introductory periods.

Qualifications

• High School Diploma or GED required.
• 2+ years in customer service preferred.
• Must type 45 wpm and 10-key by touch.
• Strong verbal and written communication skills.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and up-to-date information.
• Manage customer requests for assistance and issue resolution.
• Provide accurate and consistent responses to customer concerns.
• Train customers on business applications to maximize value.

Skills

Typing 45 wpm

10-key by touch

Verbal communication

Written communication

Microsoft Office

Organization & planning

Quick learner

Education

High School Diploma or GED

Tools

Microsoft Office applications

Job description

McLane Company, Inc. is seeking a Customer Service Representative II in Ontario, CA. You will monitor customer reports, respond to inquiries, and maintain files to ensure timely issue resolution.

This role emphasizes accurate communications and proactive service within a team that supports nationwide operations. The position offers a Sunday to Thursday 9:00 AM–5:30 PM schedule with benefits starting after introductory periods.