Customer Support Specialist II

McLane; Concord (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

401(k) Profit Sharing

Pet Insurance

Parental Leave

Employee Assistance

Discount Programs

Tuition Reimbursement

Job summary

McLane is seeking a Customer Service Representative II to support diverse customer needs and maintain strong relationships. You will handle inquiries, monitor reporting, and train customers on business applications to maximize value for our distribution network.

Ideal candidates bring 2+ years of customer service experience, fast typing, and solid MS Office skills. This on-site role emphasizes teamwork, accuracy, and prompt problem-solving to ensure excellent customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch.
• Strong verbal and written communication, plus organization and planning.
• Proficient in Microsoft Office applications.
• Ability to prioritize tasks logically.
• Ability to learn quickly and meet deadlines.
• English reading/writing sufficient for job tasks.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate responses and take action to meet customer needs.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on business applications to maximize company value.
• Analyze and respond to store level and group level information.
• Respond to inquiries by phone, email, and internet.
• Perform other duties as needed or assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Verbal & written comms

MS Office

Customer service

Organization & planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative II to support diverse customer needs and maintain strong relationships. You will handle inquiries, monitor reporting, and train customers on business applications to maximize value for our distribution network.

Ideal candidates bring 2+ years of customer service experience, fast typing, and solid MS Office skills. This on-site role emphasizes teamwork, accuracy, and prompt problem-solving to ensure excellent customer satisfaction.