Customer Support & Training Specialist II

McLane; Cordele (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

McLane is seeking a customer service representative to monitor inquiries, respond to questions, and maintain customer files. The role emphasizes clear communication, timely issue resolution, and proactive support for store- and group-level requests.

Responsibilities include training customers on business applications and ensuring accurate information. Office-based position requiring English proficiency and strong organizational skills.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch.
• Strong verbal and written communication; organized and planful.
• Proficient with Microsoft Office applications.
• Able to prioritize tasks logically and meet deadlines.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and ensure up-to-date information.
• Manage customer requests for assistance and issue resolution.
• Provide accurate, consistent responses and take immediate action.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on business applications to maximize value.

Skills

Typing 45 wpm

MS Office proficiency

Customer service

Communication skills

Organization

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a customer service representative to monitor inquiries, respond to questions, and maintain customer files. The role emphasizes clear communication, timely issue resolution, and proactive support for store- and group-level requests.

Responsibilities include training customers on business applications and ensuring accurate information. Office-based position requiring English proficiency and strong organizational skills.