Customer Service II - Solutions & Support Pro

McLane Co.; Temple (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave from day

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Co. is seeking a Customer Service Representative II in Temple, TX to handle non-routine customer inquiries and build strong relationships through timely, accurate responses.

You’ll maintain files, support multiple channels (phone, email, web), and collaborate with decision makers to resolve issues. The role requires a High School Diploma or GED, 2+ years of customer service experience, and proficiency with MS Office.

Qualifications

• Minimum high school education with strong customer service background.
• Typing speed 45 wpm and 10-key by touch required.
• Proficient in MS Office and clear written communication.
• Ability to read, write and understand English at work level.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Respond to customer inquiries with accurate, timely information.
• Maintain customer files and ensure up-to-date data.
• Handle customer requests for assistance and issue resolution.
• Provide consistent responses and take prompt action to meet needs.
• Maintain contact with decision makers within customer organizations.
• Train customers on business applications to maximize value.
• Analyze store and group level information and respond accordingly.
• Answer inquiries by phone, email, and web forms.
• Perform other duties as assigned by supervisor.

Skills

Customer service experience

Typing 45 wpm

10-key by touch

Microsoft Office proficiency

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

McLane Co. is seeking a Customer Service Representative II in Temple, TX to handle non-routine customer inquiries and build strong relationships through timely, accurate responses.

You’ll maintain files, support multiple channels (phone, email, web), and collaborate with decision makers to resolve issues. The role requires a High School Diploma or GED, 2+ years of customer service experience, and proficiency with MS Office.