Customer Service Specialist II - Growth, Training & Impact

McLane Company, Inc; Oklahoma City (OK); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Pay rate: $18.00 per hour

Schedule Tue-Sat 7:30am-4:30pm

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave from day one

Paid holidays after 90 days

401(k) Profit Sharing after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc in Oklahoma City is seeking a Customer Service Representative II to handle non-routine inquiries, maintain files, and deliver accurate information while building strong client relationships.

The role requires 2+ years in customer service, a High School Diploma or GED, strong communication, MS Office proficiency, and fast typing. Benefits include medical/dental/vision, 401(k), and PTO; schedule Tue-Sat 7:30am–4:30pm with $18.00 hourly pay.

Qualifications

• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to type 45 wpm and perform 10-key by touch.
• Proficiency with Microsoft Office applications.
• Read, write, and understand English at a functional level.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and update information.
• Handle requests for assistance and issue resolution.
• Provide accurate, consistent responses to customer concerns.
• Train customers on business applications to maximize value.
• Respond to store and group level information requests.
• Answer inquiries by phone, email, and internet.
• Perform other duties as needed.

Skills

Communication skills

Organized

Detail oriented

Typing 45 wpm

10-key by touch

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc in Oklahoma City is seeking a Customer Service Representative II to handle non-routine inquiries, maintain files, and deliver accurate information while building strong client relationships.

The role requires 2+ years in customer service, a High School Diploma or GED, strong communication, MS Office proficiency, and fast typing. Benefits include medical/dental/vision, 401(k), and PTO; schedule Tue-Sat 7:30am–4:30pm with $18.00 hourly pay.