Customer Service Specialist II — Multichannel Support

McLane; Oklahoma City (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation time

Sick leave from day one

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane in Oklahoma City is hiring a Customer Service Representative II to handle non-routine customer inquiries under limited supervision, delivering accurate, timely information and solutions to build strong business relationships.

The role requires a High School Diploma or GED, 2+ years of experience, fast typing (45 wpm) and 10-key by touch, plus proficiency with Microsoft Office. You will monitor issues, respond to inquiries, and train customers on business applications.

Qualifications

• Must have 2+ years of customer service experience.
• Proficient typing and data entry (45 wpm, 10-key).
• Strong communication and organizational skills.
• Proficient with Microsoft Office applications.
• English reading/writing proficiency for job tasks.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value.
• Analyze and respond to store level and group level information.
• Respond to customer requests via phone, email, and web.
• Perform other duties as needed or assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Read/write English proficiently

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane in Oklahoma City is hiring a Customer Service Representative II to handle non-routine customer inquiries under limited supervision, delivering accurate, timely information and solutions to build strong business relationships.

The role requires a High School Diploma or GED, 2+ years of experience, fast typing (45 wpm) and 10-key by touch, plus proficiency with Microsoft Office. You will monitor issues, respond to inquiries, and train customers on business applications.