Customer Service Pro II — Growth, Training & Benefits

McLane; Phoenix (AZ); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

Vacation time

Sick leave from day one

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Résumé du poste

McLane in Phoenix, AZ is hiring a Customer Service Representative II to handle non-routine customer inquiries, provide accurate information, and build strong relationships with customers. The role supports daily operations by resolving issues, maintaining files, and communicating with decision makers.

The position offers a full-time schedule Tuesday-Saturday 8:30 AM–5:00 PM, a starting pay of $20.90 per hour, and comprehensive benefits starting on day 60.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.

Responsabilités

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up to date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Connaissances

Customer service

Typing 45 wpm

10-key by touch

MS Office

English proficiency

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

McLane in Phoenix, AZ is hiring a Customer Service Representative II to handle non-routine customer inquiries, provide accurate information, and build strong relationships with customers. The role supports daily operations by resolving issues, maintaining files, and communicating with decision makers.

The position offers a full-time schedule Tuesday-Saturday 8:30 AM–5:00 PM, a starting pay of $20.90 per hour, and comprehensive benefits starting on day 60.