Customer Service II: Solve Problems & Delight Clients

McLane; Forest Park (OH); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA and company-paid life

Vacation and sick leave accrual

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane is seeking a Customer Service Representative II in Forest Park, OH. The role handles non-routine customer inquiries, ensures timely information, and builds strong client relationships.

You will be part of a team delivering reliable service across multiple channels. Responsibilities include monitoring issues, updating customer files, training customers on business applications, and coordinating with decision makers.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication, organization.
• Microsoft Office applications proficiency.
• Ability to prioritize tasks logically.
• Learn quickly and meet deadlines.
• English reading/writing proficiency for job tasks.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance and issue resolution.
• Provide accurate, consistent responses to customer concerns.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on business applications to maximize company value.
• Respond to customer requests involving store and group level information.
• Answer inquiries by phone, email, and internet.
• Perform other duties as needed by supervisor.

Skills

Customer service

Typing 45 wpm

10-key by touch

MS Office

English literacy

Prioritization

Learning agility

Reading comprehension

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane is seeking a Customer Service Representative II in Forest Park, OH. The role handles non-routine customer inquiries, ensures timely information, and builds strong client relationships.

You will be part of a team delivering reliable service across multiple channels. Responsibilities include monitoring issues, updating customer files, training customers on business applications, and coordinating with decision makers.