Customer Service Specialist II — Order & Support

Daltile; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Dal-Tile is seeking a Customer Service Representative II to join our team in Tempe, AZ. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support daily operations.

Responsibilities include managing customer accounts, entering orders, checking stock, and coordinating with internal teams to resolve issues from order entry to delivery. Strong communication and multitasking abilities are essential for success in this role.

Qualifications

• High school diploma or GED required.
• 3+ years call center or customer service experience. Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management including order entry, order inquiry, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with internal teams to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication

Problem solving

Interpersonal skills

Time management

Multi-tasking

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Dal-Tile is seeking a Customer Service Representative II to join our team in Tempe, AZ. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support daily operations.

Responsibilities include managing customer accounts, entering orders, checking stock, and coordinating with internal teams to resolve issues from order entry to delivery. Strong communication and multitasking abilities are essential for success in this role.