Customer Service Pro II — Growth & Tuition Reimbursement

Mohawk Industries Inc.; Tempe (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Company Match on 401k

Tuition Reimbursement

Employee Purchase Discount

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, in Tempe, AZ, is seeking a Customer Service Representative II to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support seamless order flow.

The role emphasizes accurate order entry, pricing, stock checks, and interfacing with internal teams to resolve issues from entry to delivery. A high school diploma and 3+ years in call center or customer service are required.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience. Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Communication skills

Word

Excel

Multitasking

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, in Tempe, AZ, is seeking a Customer Service Representative II to join our team. You will service walk-in customers, answer inquiries, provide samples, and complete sales transactions to support seamless order flow.

The role emphasizes accurate order entry, pricing, stock checks, and interfacing with internal teams to resolve issues from entry to delivery. A high school diploma and 3+ years in call center or customer service are required.