Customer Service Pro II - 401k Match & Employee Discount

Dal-Tile LLC; Tempe (AZ); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

401k matching

Employee purchase discount

Tuition reimbursement

Zusammenfassung

Dal-Tile LLC in Tempe, AZ is seeking a Customer Service Representative II to deliver exceptional service across order entry, inquiries, pricing, and delivery support.

You will coordinate with internal teams, manage customer accounts, and assist on special projects while focusing on accuracy, timely responses, and a positive customer experience. The role offers growth opportunities within a large manufacturing organization.

Qualifikationen

• 3+ years call center or customer service experience.
• High School Diploma or GED.
• Prior textile industry knowledge preferred.
• Focus on customer account management.

Aufgaben

• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with internal groups to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Kenntnisse

Customer service

Communication

Problem solving

Time management

Ausbildung

High School Diploma or GED

Tools

Word

Excel

Jobbeschreibung

Dal-Tile LLC in Tempe, AZ is seeking a Customer Service Representative II to deliver exceptional service across order entry, inquiries, pricing, and delivery support.

You will coordinate with internal teams, manage customer accounts, and assist on special projects while focusing on accuracy, timely responses, and a positive customer experience. The role offers growth opportunities within a large manufacturing organization.