Customer Service Specialist II: Order & Account Support

Dal-Tile Distribution, Inc.; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Tempe, AZ is seeking a Customer Service Representative II to service walk-in customers, answer inquiries, provide samples and complete sales transactions.

This role coordinates between the company and customers, handling orders, inquiries, pricing, stock checks, and transportation, with emphasis on accuracy and timely responses. The ideal candidate has 3+ years call center or customer service experience, a High School Diploma or GED, and strong communication and

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Keying in orders, processing faxes and preparation of reports.
• Interfaces with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Call center experience

Customer service

Order entry

Customer account management

Communication

Problem solving

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile Distribution, Inc. in Tempe, AZ is seeking a Customer Service Representative II to service walk-in customers, answer inquiries, provide samples and complete sales transactions.

This role coordinates between the company and customers, handling orders, inquiries, pricing, stock checks, and transportation, with emphasis on accuracy and timely responses. The ideal candidate has 3+ years call center or customer service experience, a High School Diploma or GED, and strong communication and