Customer Service Specialist: Order Management & Support

Dal-Tile Corp.; Anaheim (CA); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Dal-Tile Corp. in Anaheim, CA is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, provide product information, and handle sales transactions.

The role emphasizes accurate order entry, timely communication with internal teams, and reporting. Experience in call centers or customer service is required, with preference for account-management focus and textile industry knowledge.

Qualifications

• High School Diploma or GED required.
• 3+ years of call center or customer service experience.
• Preference for focus on account management.
• Former textile industry knowledge preferred.

Responsibilities

• Order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Key in orders, process faxes and prepare reports.
• Collaborate with internal teams and SSCs to resolve inquiries and issues from order entry to delivery.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Call center

Account management

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile Corp. in Anaheim, CA is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, provide product information, and handle sales transactions.

The role emphasizes accurate order entry, timely communication with internal teams, and reporting. Experience in call centers or customer service is required, with preference for account-management focus and textile industry knowledge.