Customer Service Specialist I — Growth & 401k Match

Dal-Tile Distribution, Inc.; Tempe (AZ); Vor Ort; USD 37.000 - 55.000; Vollzeit

Benefits dieser Stelle

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Zusammenfassung

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative II in Tempe, AZ to support walk-in customers, answer inquiries, provide product information, and complete sales transactions.

This role emphasizes accurate order entry, order status checks, pricing, stock checks, and transportation coordination. You will interface with internal teams, handle faxes, and participate in special projects, contributing to a high level of service and customer satisfaction.

Qualifikationen

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Prior textile industry knowledge is preferred.

Aufgaben

• Process orders and enter data accurately.
• Respond to customer inquiries and provide product information.
• Track order status, pricing, stock, and transportation.
• Coordinate with internal teams to resolve order issues.

Kenntnisse

Customer service

Communication

Multitasking

Problem solving

Ausbildung

High School Diploma or GED

Tools

Word

Excel

Jobbeschreibung

Dal-Tile Distribution, Inc. is seeking a Customer Service Representative II in Tempe, AZ to support walk-in customers, answer inquiries, provide product information, and complete sales transactions.

This role emphasizes accurate order entry, order status checks, pricing, stock checks, and transportation coordination. You will interface with internal teams, handle faxes, and participate in special projects, contributing to a high level of service and customer satisfaction.