Customer Experience Specialist II

Mohawk Industries; Tempe (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II to join our team in Tempe, AZ. You will service walk-in customers, handle inquiries, provide samples and complete sales transactions.

Responsibilities include order entry, order status, pricing, stock checks, transportation coordination, and interfacing with internal groups to resolve issues. A high school diploma and 3+ years of customer service experience are required; textile industry knowledge is a

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience; textile industry knowledge preferred.
• Able to communicate clearly with individuals at all levels of the organization.

Responsibilities

• Process orders and respond to customer inquiries from order entry to delivery.
• Enter orders, process faxes, and prepare reports.
• Provide product information, pricing, stock checks, and transportation coordination.
• Collaborate with internal teams to resolve order issues.
• Support special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Interpersonal skills

Microsoft Word

Microsoft Excel

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service Representative II to join our team in Tempe, AZ. You will service walk-in customers, handle inquiries, provide samples and complete sales transactions.

Responsibilities include order entry, order status, pricing, stock checks, transportation coordination, and interfacing with internal groups to resolve issues. A high school diploma and 3+ years of customer service experience are required; textile industry knowledge is a