Customer Service Specialist II — Flexible, Impactful Support

McLane Company, Inc.; Macon (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation time

Sick leave

Holidays after 90 days

Pet insurance

Parental leave

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer issues under limited supervision and maintain strong business relationships through accurate and timely information delivery.

The role requires 2+ years of experience, excellent communication, and proficiency with Microsoft Office applications. Candidates should be able to manage multiple inquiries via phone, email, and web while keeping files current.

Qualifications

• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills.
• Read, write, and understand English at a functional level for the job.
• Experience handling inquiries via phone, email, and web.

Responsibilities

• Monitor customer inquiries and respond with timely, accurate information.
• Research and resolve customer issues to ensure satisfaction.
• Maintain up-to-date customer files and records.
• Communicate with decision makers within customer organizations.
• Train customers on business applications to maximize value.
• Handle inquiries by phone, email, and internet response.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Phone/Email support

Typing speed

Verbal & written communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer issues under limited supervision and maintain strong business relationships through accurate and timely information delivery.

The role requires 2+ years of experience, excellent communication, and proficiency with Microsoft Office applications. Candidates should be able to manage multiple inquiries via phone, email, and web while keeping files current.