Customer Service Specialist II

McLane Company, Inc; Manassas (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Company-paid life insurance

401(k) Profit Sharing

Parental leave

Pet insurance

Employee assistance programs

Tuition reimbursement

Job summary

McLane Company, Inc in Manassas, VA is seeking a Customer Service Representative II to handle non-routine customer inquiries and maintain strong business relationships. The role provides a reliable communications network for customers and supports various departments with timely information.

Position requires at least a high school diploma or GED, 2+ years of customer service experience, and proficiency in typing 45 wpm with 10-key by touch.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch required.
• Strong verbal and written communication and organizational skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain up-to-date customer files.
• Handle customer requests for information and issue resolution.
• Provide accurate and consistent responses to concerns and questions.

Skills

Typing 45 wpm

10-key by touch

Strong communication

Organization & planning

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc in Manassas, VA is seeking a Customer Service Representative II to handle non-routine customer inquiries and maintain strong business relationships. The role provides a reliable communications network for customers and supports various departments with timely information.

Position requires at least a high school diploma or GED, 2+ years of customer service experience, and proficiency in typing 45 wpm with 10-key by touch.