Customer Service Pro II: Solve & Support

McLane Company, Inc.; Ontario (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation time

Sick leave

Paid holidays

Pet insurance

Parental leave

Employee assistance

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine inquiries and provide accurate, timely solutions, supporting strong business relationships with customers.

The role requires 2+ years in customer service, MS Office proficiency, and clear written and verbal communication. You’ll train customers on applications, monitor issues, and collaborate with teams to ensure exceptional service.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines.
• Proficient reading/writing English for job-related tasks and safety.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications.
• Analyze and respond to customer requests involving store- and group-level information.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

Skills

Customer service

Typing 45 wpm

10-key by touch

MS Office

Verbal communication

Written communication

Organizational skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine inquiries and provide accurate, timely solutions, supporting strong business relationships with customers.

The role requires 2+ years in customer service, MS Office proficiency, and clear written and verbal communication. You’ll train customers on applications, monitor issues, and collaborate with teams to ensure exceptional service.