Customer Service Specialist II

McLane Company, Inc.; Virginia (MN); On-site; USD 53,726,000 - 57,859,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Life insurance

401(k) Profit Sharing

Vacation and sick leave

Paid holidays after 90 days

Pet insurance

Parental leave

Employee assistance programs

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II in Manassas, Virginia. The role involves handling non-routine customer inquiries, maintaining files, and providing accurate, timely information to support strong business relationships.

The position includes standard benefits after a probation period, with schedule Mon, Tue, Thu, Fri, Sat and weekday hours 8:00am to 4:30pm, plus Saturday 7:00am to 3:30pm. Requires 2+ years of customer service and good Microsoft Office skills.

Qualifications

• Minimum high school diploma or GED required.
• 2+ years of customer service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries promptly.
• Maintain customer files with up-to-date information.
• Respond to inquiries via phone, email, and online channels.
• Train customers on business applications to maximize value.

Skills

Customer service

Typing 45 wpm

10-key by touch

Microsoft Office

Written and verbal communication

Organization and planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II in Manassas, Virginia. The role involves handling non-routine customer inquiries, maintaining files, and providing accurate, timely information to support strong business relationships.

The position includes standard benefits after a probation period, with schedule Mon, Tue, Thu, Fri, Sat and weekday hours 8:00am to 4:30pm, plus Saturday 7:00am to 3:30pm. Requires 2+ years of customer service and good Microsoft Office skills.