Customer Support Specialist II

McLane Company, Inc.; California (PA); On-site; USD 46,276,000 - 62,609,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

Life insurance

Vacation time

Sick leave from day one

Paid holidays after 90 days

401(k) profit sharing

Job summary

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries and maintain strong business relationships with a broad customer base.

The role emphasizes accurate information delivery, timely responses, and proactive issue resolution. Qualified candidates will have 2+ years of customer service experience, 45 wpm typing speed, and solid English communication skills.

Qualifications

• 2+ years of customer service experience required.
• Must type 45 wpm and perform 10-key by touch.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Respond to inquiries and maintain customer files.
• Provide accurate, timely, and consistent information and solutions.
• Train customers on business applications to maximize value.
• Handle calls, emails, and requests to resolve issues.

Skills

Customer service

Typing 45 wpm

10-key by touch

Communication skills

Organization & planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Customer Service Representative II to handle non-routine customer inquiries and maintain strong business relationships with a broad customer base.

The role emphasizes accurate information delivery, timely responses, and proactive issue resolution. Qualified candidates will have 2+ years of customer service experience, 45 wpm typing speed, and solid English communication skills.