Customer Service Representative I — Learn, Resolve, Grow

McLane Company, Inc.; Town of Lysander (NY); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation time and sick leave from day

Paid holidays after 90 days

Pet insurance

Tuition reimbursement

Résumé du poste

McLane Company, Inc. is seeking a Customer Service Representative I to handle routine inquiries under supervision while learning the business.

You will maintain customer files, respond to inquiries, and help resolve issues across phone, email, and web channels. This position offers a Monday–Friday schedule, competitive pay, and benefits that start after 60 days, including medical, dental, and vision insurance, life insurance, and paid time off.

Qualifications

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Responsabilités

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Connaissances

Typing 45 wpm

10-key by touch

Verbal communication

Written communication

Organizational skills

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

McLane Company, Inc. is seeking a Customer Service Representative I to handle routine inquiries under supervision while learning the business.

You will maintain customer files, respond to inquiries, and help resolve issues across phone, email, and web channels. This position offers a Monday–Friday schedule, competitive pay, and benefits that start after 60 days, including medical, dental, and vision insurance, life insurance, and paid time off.