Customer Service Specialist I

McLane Company, Inc; Rocky Mount (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA and company-paid life保险

Vacation time and sick leave accrual

Paid holidays after 90 days

401(k) Profit Sharing Plan after 90 d

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc. in Rocky Mount, NC is hiring a Customer Service Representative I to handle routine service cases under supervision, delivering accurate, timely information and contributing to customer satisfaction.

Responsibilities include maintaining customer files, researching inquiries, handling requests by phone, email, and online, and training customers to maximize product value. This is a full-time on-site role with comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• Up to 2 years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills and organization.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks logically.
• Ability to read, write and understand English to perform tasks safely.

Responsibilities

• Maintain customer files to ensure up-to-date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions.
• Maintain communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to inquiries by phone, email and internet.
• Perform other duties as assigned by supervisor.

Skills

Typing 45 wpm

10-key by touch

Strong communication

Organizational skills

English reading/writing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. in Rocky Mount, NC is hiring a Customer Service Representative I to handle routine service cases under supervision, delivering accurate, timely information and contributing to customer satisfaction.

Responsibilities include maintaining customer files, researching inquiries, handling requests by phone, email, and online, and training customers to maximize product value. This is a full-time on-site role with comprehensive benefits.