Customer Support Specialist I

McLane Company, Inc; Orlando (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Profit Sharing

Pet Insurance

Parental Leave

Employee Assistance Program

Discount Programs

Tuition Reimbursement

Job summary

McLane Company, Inc is hiring a Customer Service Representative I in Orlando, FL. You will handle routine customer service cases under supervision and ensure accurate, timely information to achieve customer satisfaction.

The role includes training, file maintenance, and responsive communication by phone, email, and online portals. The position offers full-time hours with a daytime shift, comprehensive benefits starting after a short probation, and opportunities to learn from industry leaders

Qualifications

• High School Diploma or GED required.
• Up to 2 years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills; well organized.

Responsibilities

• Maintain customer files with up-to-date information.
• Research and respond to customer inquiries.
• Manage requests for assistance, information, and issue resolution.
• Provide accurate, consistent responses and take action to meet customer needs.
• Communicate with decision makers within customer organizations.

Skills

Typing 45 wpm

10-key by touch

Verbal and written communication

Organized and detail-oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc is hiring a Customer Service Representative I in Orlando, FL. You will handle routine customer service cases under supervision and ensure accurate, timely information to achieve customer satisfaction.

The role includes training, file maintenance, and responsive communication by phone, email, and online portals. The position offers full-time hours with a daytime shift, comprehensive benefits starting after a short probation, and opportunities to learn from industry leaders