CUSTOMER SERVICE REP I

McLane Company, Inc.; Tualatin (OR); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Educational assistance program

Job summary

Join a dynamic team as a Customer Service Representative I, where you'll play a crucial role in ensuring customer satisfaction through effective communication and support. This position offers a fantastic opportunity to grow in a collaborative environment while handling routine customer service cases. With a focus on accuracy and timely responses, you'll help customers navigate their inquiries and resolve issues efficiently. The role also provides generous benefits, including medical, dental, and vision insurance, along with a 401(k) plan. If you're passionate about delivering exceptional service and eager to learn, this is the perfect opportunity for you to thrive in your career!

Qualifications

• Up to 2 years of experience in a customer service role.
• Strong verbal and written communication skills are essential.

Responsibilities

• Maintain customer files and respond to inquiries.
• Provide accurate responses to customer concerns.

Skills

Verbal communication

Written communication

Organization skills

Planning skills

Customer service

Typing (45 wpm)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description - CUSTOMER SERVICE REP I (2500556)

CUSTOMER SERVICE REP I - ( 2500556 )

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here are the details:

• Pay rate: $20.00 to $21.00 per hour.
• Generous benefits: available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Get paid early: Get paid fast.
• 401(k): with annual company match.
• Paid time off: holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

Other duties may be assigned.

• Maintain customer files to ensure up to date information.
• Research and respond to customer inquiries.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business issues and applications to maximize value.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• Up to 2 years of experience in a customer service role.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft Office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly and retain information.

WORKING CONDITIONS:

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.