Customer Service Specialist - Hybrid (Salesforce)

Quadra; The Woodlands (TX); Hybrid; USD 49,000 - 75,000; Full time

Benefits offered by this job

Tailored training

Permanent, full-time position

Competitive salary & Incentives

Excellent Benefits Package

401K with match

Family-owned and supportive

Job summary

Quadra The Woodlands, TX is seeking a Customer Service Representative to join our hybrid team. You will process orders, verify PO details, and coordinate with sales and logistics to ensure top-notch customer service.

The role emphasizes strong communication, collaboration, and problem-solving in a fast-paced, family-owned environment committed to employee well-being. This is a newly created, permanent full-time position.

Qualifications

• College degree in administration, business administration, or related field.
• Minimum 3 years in customer service in distribution, logistics or manufacturing.
• Experience supporting customers in fast-paced environments.
• Excellent verbal and written communication.
• Strong problem-solving and adaptability under pressure.
• Proficient with Salesforce, Microsoft Office, and ERP systems.

Responsibilities

• Process orders and verify purchase order information.
• Communicate with clients by phone or email.
• Coordinate with sales, account managers and product teams.
• Monitor orders and update statuses in Salesforce.
• Generate weekly/monthly reports.
• Support logistics and procurement to meet customer needs.

Skills

Verbal communication

Written communication

Problem solving

Analytical thinking

Education

College degree or related field

Tools

Salesforce

ERP systems

Microsoft Suite

Job description

Quadra The Woodlands, TX is seeking a Customer Service Representative to join our hybrid team. You will process orders, verify PO details, and coordinate with sales and logistics to ensure top-notch customer service.

The role emphasizes strong communication, collaboration, and problem-solving in a fast-paced, family-owned environment committed to employee well-being. This is a newly created, permanent full-time position.