Hybrid Customer Solutions Specialist | Salesforce Pro

Veritiv; Jacksonville (FL); Híbrido; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401k

Paid time off

Tuition reimbursement

EAP

Descripción de la vacante

Veritiv seeks a Customer Solutions Professional in Jacksonville to foster loyalty by efficiently handling orders, inquiries, and concerns with professionalism. You will tailor services to meet customer needs and collaborate with internal stakeholders as you build strong relationships.

required duties include resolving pricing, billing, and shipping issues while maintaining Salesforce records and supporting training for new hires.

Formación

• 3–5 years of related customer solutions experience.
• Bachelor's degree preferred.
• Excellent verbal and written communication.
• Familiarity with Salesforce or CRM systems.
• Proficient in Microsoft Office.

Responsabilidades

• Serve as primary responder for customer inquiries and grievances.
• Resolve pricing, billing, credits, payments, and shipping issues.
• Navigate systems to independently resolve concerns.
• Provide proactive, high-quality service to customers.
• Support cross-functional relationships across Sales, Supply Chain, Operations.

Conocimientos

Customer service

Salesforce CRM

Microsoft Office

Communication skills

Problem solving

Educación

Bachelor's degree preferred

Herramientas

Salesforce CRM

Descripción del empleo

Veritiv seeks a Customer Solutions Professional in Jacksonville to foster loyalty by efficiently handling orders, inquiries, and concerns with professionalism. You will tailor services to meet customer needs and collaborate with internal stakeholders as you build strong relationships.

required duties include resolving pricing, billing, and shipping issues while maintaining Salesforce records and supporting training for new hires.