Customer Service & Order Fulfillment Specialist

QPS Employment Group; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

QPS Employment Group in Houston, TX is seeking a Customer Service Representative to support order management, shipping coordination, and sales order fulfillment. This temp-to-hire role focuses on building relationships and solving issues while providing outstanding service.

The ideal candidate has strong customer service and phone skills, attention to detail, and experience supporting customers in a fast-paced environment.

Qualifications

• High school diploma required.
• Associate degree in Business Management or related field preferred.
• Previous experience in customer service, order management, inside sales support, or a related role.
• Strong phone presence and customer communication skills.
• Ability to build rapport and maintain positive customer relationships.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Professional and positive attitude.
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, Google Docs, and Gmail.
• Experience with OMS, ERP, CRM, or similar order management systems preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer inbound calls and emails from customers regarding products, orders, and services.
• Make outbound calls to follow up on customer inquiries, resolve issues, and provide updates.
• Process orders, returns, and exchanges accurately and efficiently.
• Document customer interactions, inquiries, complaints, and resolutions within the Order Management System (OMS).
• Coordinate with the sales team to ensure timely sales order fulfillment.
• Schedule transportation with carriers for LTL and FTL shipments.
• Work directly with customers to support on-time shipment requirements.
• Escalate complex customer issues to management or the appropriate department when necessary.
• Maintain a strong understanding of company products, services, and policies.
• Support warehouse and branch operations with inventory cycle counts as needed.
• Communicate and collaborate with other branches and corporate headquarters regarding operational matters.
• Provide a professional, customer-focused experience both over the phone and in person.

Skills

Customer service

Phone skills

Attention to detail

Organization

Multitasking

Education

High school diploma

Associate degree in Business Management or related field

Tools

MS Word

Excel

Outlook

PowerPoint

Google Docs

Gmail

Job description

QPS Employment Group in Houston, TX is seeking a Customer Service Representative to support order management, shipping coordination, and sales order fulfillment. This temp-to-hire role focuses on building relationships and solving issues while providing outstanding service.

The ideal candidate has strong customer service and phone skills, attention to detail, and experience supporting customers in a fast-paced environment.