Hybrid Customer & Order Specialist (SAP/Salesforce)

Infosys Limited

Tempe (AZ)

Hybrid

USD 45,000 - 65,000

Full time

24 hours ago

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Job summary

Infosys BPM Limited in Tempe, AZ is seeking a Process Specialist to own customer service and order management tasks in a hybrid model. You will handle end-to-end queries, update order status, coordinate with internal teams, and ensure timely resolution within SLAs.

The role requires 2 years of direct customer service experience, and proficiency with SAP (MRP) and Salesforce. You will work with manufacturing processes, support training activities, and participate in escalations, with occasional

Qualifications

2 years of direct customer service experience required.
SAP (MRP) experience required.
Salesforce experience required.
Hybrid work schedule and ability to participate in camera during Teams meetings.

Responsibilities

Provide administrative and customer support in a manufacturing environment.
Research and resolve customer inquiries, issues, and concerns in a timely manner.
Communicate order status, delivery timelines, and case updates to customers.
Coordinate with internal teams to ensure accurate and timely order fulfillment.
Maintain detailed records of customer interactions and case activities.
Support order management and customer service processes using SAP and Salesforce.
Work effectively in a high-paced environment while maintaining accuracy and attention to detail.
2 years of direct customer service experience required.