Hybrid Customer Solutions Specialist

Veritiv; Texas; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Veritiv is seeking a Customer Solutions Professional for a hybrid role based in Carrollton. The role emphasizes responding to customer inquiries, resolving pricing and billing issues, and maintaining accurate Salesforce records.

The ideal candidate will have 3–5 years of experience, strong communication and diplomacy skills, and proficiency with Salesforce and Microsoft Office. Bachelor’s degree is preferred, supporting a collaborative, service-driven culture.

Qualifications

• 3–5 years of related job experience.
• Bachelor's degree preferred.
• Experience with Salesforce.com or other CRM is preferred.
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the primary responder for customer inquiries and grievances.
• Address and rectify issues related to pricing, billing, credits, payments, and shipping.
• Navigate company systems and processes to independently resolve concerns.
• Build and nurture relationships across Sales, Supply Chain, Operations, Finance and more.
• Maintain strict adherence to order entry protocols.
• Keep customer account details current within Salesforce.

Skills

Customer service

Communication

Diplomacy

Problem solving

Education

Bachelor’s Degree Preferred

Tools

Salesforce

Microsoft Office

Job description

Veritiv is seeking a Customer Solutions Professional for a hybrid role based in Carrollton. The role emphasizes responding to customer inquiries, resolving pricing and billing issues, and maintaining accurate Salesforce records.

The ideal candidate will have 3–5 years of experience, strong communication and diplomacy skills, and proficiency with Salesforce and Microsoft Office. Bachelor’s degree is preferred, supporting a collaborative, service-driven culture.