Customer Care Specialist - Hybrid Help Desk

QBS LLC; Foxborough (MA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Life Insurance

Paid Time Off

Training & Professional Development

Job summary

QBS LLC in Foxborough, MA is seeking a Customer Care Representative to be a key contact for customers, handling inquiries, onboarding, and account support to ensure a high-quality experience.

This hybrid, full-time role requires strong communication, problem-solving, and collaboration with Logistics, Operations, and Billing to resolve issues and maintain accurate records, with opportunities for training and professional development.

Qualifications

• Prior experience in customer service or support is a plus.
• Comfort with multiple technology platforms and CRM systems.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as primary contact for customers via phone, email, and live chat.
• Respond to inquiries related to accounts, orders, products, and services.
• Conduct onboarding tutorials to help new customers get set up.
• Create and update customer account records in CRM and support systems.
• Resolve complaints and order-processing issues with appropriate escalation.
• Maintain service-level response targets and identify recurring issues.
• Develop knowledge of QBS products, policies, and workflows.
• Collaborate with Logistics, Operations, and Billing teams to resolve issues.
• Support Sales, Training, and other teams to maintain a positive customer experience.
• Document interactions clearly and publish Salesforce knowledge base articles.

Skills

Customer service

Communication

Problem solving

Organization

Multi-tasking

MS Office

Tools

CRM systems

Salesforce

Support tools

Job description

QBS LLC in Foxborough, MA is seeking a Customer Care Representative to be a key contact for customers, handling inquiries, onboarding, and account support to ensure a high-quality experience.

This hybrid, full-time role requires strong communication, problem-solving, and collaboration with Logistics, Operations, and Billing to resolve issues and maintain accurate records, with opportunities for training and professional development.