Senior Customer Operations Specialist (Hybrid)

Aleron; Phoenix (AZ); Hybrid; USD 44,000 - 55,000; Full time

Job summary

Acara Solutions seeks a Customer Service Representative III to support critical customer orders and service operations in a hybrid work environment in Phoenix, AZ. You will serve as a main contact for customers, manage orders in SAP, handle returns and repairs, and coordinate with logistics and sales teams to ensure a superior customer experience.

The role emphasizes fast-paced problem solving, cross-functional collaboration, and hands-on use of SAP and Excel to maintain accurate records and

Qualifications

• 3+ years of experience in customer service or order management.
• Experience coordinating with logistics, warehousing, and sales teams.
• Proficient use of SAP for order entry and tracking.

Responsibilities

• Respond to customer inquiries via phone, email, and digital channels.
• Enter, validate, and manage customer orders in SAP, including RMAs and exchanges.
• Monitor order status, shipments, and delivery schedules; escalate urgent issues.

Skills

Customer service

Order management

Logistics coordination

Cross-functional collaboration

Problem solving

Tools

SAP

Microsoft Excel

Job description

Acara Solutions seeks a Customer Service Representative III to support critical customer orders and service operations in a hybrid work environment in Phoenix, AZ. You will serve as a main contact for customers, manage orders in SAP, handle returns and repairs, and coordinate with logistics and sales teams to ensure a superior customer experience.

The role emphasizes fast-paced problem solving, cross-functional collaboration, and hands-on use of SAP and Excel to maintain accurate records and