Customer Service Specialist - Growth, Training & Benefits

Rollins; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Maternity, life insurance

401(k) with company match

Paid vacation

Paid holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist in Columbus, OH to deliver top-tier service and coordinate service visits. You will handle inquiries, schedule visits, and optimize routes to reduce drive time while supporting branch growth.

Join a mission-driven company offering comprehensive benefits and a strong training program to help you develop leadership skills and advance your career in pest management.

Qualifications

• Previous experience in Customer Service or Sales preferred
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments
• Navigate a Windows-based & Web-based system to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time and distances
• Identify customer concerns and evaluate needs through active listening
• Maintain customer database with accurate information and outcomes
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information

Skills

Customer service experience

Excellent interpersonal communication

Basic computer skills

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Columbus, OH to deliver top-tier service and coordinate service visits. You will handle inquiries, schedule visits, and optimize routes to reduce drive time while supporting branch growth.

Join a mission-driven company offering comprehensive benefits and a strong training program to help you develop leadership skills and advance your career in pest management.