Customer Experience Specialist - Pest Control

Rollins, Inc.; Brecksville (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Orkin in Ohio is seeking a Customer Service Specialist to deliver top-notch service with a proven track record in client care. You’ll coordinate service appointments, manage schedules, and use both Windows-based and Web-based systems to keep routes efficient and accurate.

You’ll join a team focused on accountability and growth, with benefits already included and training provided to help you succeed in a fast-paced, service-minded role.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules - train will be provided.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Skills

Customer service

Sales

Communication skills

Education

High School Diploma or equivalent

Job description

Orkin in Ohio is seeking a Customer Service Specialist to deliver top-notch service with a proven track record in client care. You’ll coordinate service appointments, manage schedules, and use both Windows-based and Web-based systems to keep routes efficient and accurate.

You’ll join a team focused on accountability and growth, with benefits already included and training provided to help you succeed in a fast-paced, service-minded role.