Customer Service Specialist — Growth, Training & Benefits

Rollins, Inc.; Cockeysville (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Industry-leading training program

Job summary

Orkin is seeking a Customer Service Specialist to support customers, schedule service visits, and optimize field routes from our onsite office. The role emphasizes empathy, accuracy, and a service mindset, with training provided.

You will work in a fast-paced environment, handling inquiries, maintaining records, and contributing to customer satisfaction while adhering to privacy and quality standards.

Qualifications

• Prior experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Coordinate service with technicians to minimize drive time and distance.
• Maintain accurate customer information and follow up on requests.
• Support overall customer satisfaction and maintain data integrity.

Skills

Customer Service

Sales

Interpersonal communication

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

CRM software

Job description

Orkin is seeking a Customer Service Specialist to support customers, schedule service visits, and optimize field routes from our onsite office. The role emphasizes empathy, accuracy, and a service mindset, with training provided.

You will work in a fast-paced environment, handling inquiries, maintaining records, and contributing to customer satisfaction while adhering to privacy and quality standards.