Customer Experience Specialist — Growth & Impact

Industrial Fumigant Company; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with match

Paid vacation, holidays and sick leave

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Columbus, OH to deliver best-in-class service with empathy and accuracy. You will handle requests, schedule visits, and support branch growth by building loyalty with customers.

You will coordinate service, resolve issues, and maintain a precise customer database, while contributing to team success in a fast-paced environment. Orkin offers strong benefits and career growth.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based and web-based system to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Identify customer concerns and determine needs.
• Maintain accurate customer information in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance programs and protect customer privacy.

Skills

Customer service

Sales

Interpersonal communication

Microsoft Office

Computer skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Columbus, OH to deliver best-in-class service with empathy and accuracy. You will handle requests, schedule visits, and support branch growth by building loyalty with customers.

You will coordinate service, resolve issues, and maintain a precise customer database, while contributing to team success in a fast-paced environment. Orkin offers strong benefits and career growth.