Customer Service Specialist: Growth-Driven Scheduler

Orkin; Worthington (OH); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and sick leave

Holidays and shift benefits

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Worthington, OH to deliver top-tier service and support to our customers. Join a team that values accuracy, empathy, and teamwork to uphold Orkin’s reputation for excellence.

You will handle calls, schedule visits, optimize routes, and maintain customer records, helping the branch grow while ensuring customer satisfaction. No prior industry experience is required thanks to Orkin’s comprehensive training, with benefits including medical, dental,

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Proficiently navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and optimize routes.
• Identify customer needs through listening and questions.
• Maintain accurate customer information in the database.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and safeguarding privacy.

Skills

Customer service

Communication skills

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Worthington, OH to deliver top-tier service and support to our customers. Join a team that values accuracy, empathy, and teamwork to uphold Orkin’s reputation for excellence.

You will handle calls, schedule visits, optimize routes, and maintain customer records, helping the branch grow while ensuring customer satisfaction. No prior industry experience is required thanks to Orkin’s comprehensive training, with benefits including medical, dental,