Customer Service & Scheduling Specialist – Growth & Training

Orkin, LLC in; Wilsonville (OR); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Maternity leave

Life insurance

401(k) plan with company match

Paid vacation & holidays

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) to assist customers and support office operations. You will handle calls, schedule service visits, and keep accurate records in a fast-paced environment.

Join a trusted leader with over 120 years of experience, enjoy growth opportunities, and a comprehensive benefits package including medical, dental, vision, and 401(k) matching. Training is provided and industry experience is not required.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules - training will be provided.
• Schedule appointments for technicians to minimize drive time and distance and suggest alternative routes when appropriate.
• Use listening and questioning skills to identify customer concerns and needs.
• Maintain and update the customer database with accurate information.

Skills

Customer service

Communication skills

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows/Web-based system

Job description

Orkin is seeking a Customer Service Specialist (Administrative) to assist customers and support office operations. You will handle calls, schedule service visits, and keep accurate records in a fast-paced environment.

Join a trusted leader with over 120 years of experience, enjoy growth opportunities, and a comprehensive benefits package including medical, dental, vision, and 401(k) matching. Training is provided and industry experience is not required.