Customer Experience Specialist — Growth & Service Excellence

Clark Pest Control, Inc.; Tupelo (MS); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation and holidays

Sick leave and tuition assistance

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-tier service and coordinate schedules for technicians. You will manage calls, route planning, and customer data with accuracy, while upholding privacy standards and customer satisfaction in a fast-paced environment.

The position emphasizes reliability, teamwork, and ongoing training as part of a leading pest-control company with a strong community focus.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency in Microsoft Office.
• Attention to detail and time management.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Identify customer concerns and assess needs using active listening.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Microsoft Office

Computer skills

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist to deliver top-tier service and coordinate schedules for technicians. You will manage calls, route planning, and customer data with accuracy, while upholding privacy standards and customer satisfaction in a fast-paced environment.

The position emphasizes reliability, teamwork, and ongoing training as part of a leading pest-control company with a strong community focus.