Customer Care Specialist — Growth, Training & Bonuses

Talentify; Champaign (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid vacation

Sick leave

Holidays

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Orkin is seeking a friendly, knowledgeable Customer Service Specialist to be the voice customers rely on daily. You’ll handle service requests, schedule appointments, resolve concerns, and support field teams to deliver exceptional service.

You’ll listen, multitask, and find solutions to ensure every customer feels valued and protected. With 120+ years of expertise, the Orkin Guarantee, and a trusted brand, you’ll have the tools to succeed.

Qualifications

• Love helping people and creating positive customer experiences.
• Strong communicator who enjoys solving problems.
• Have previous Customer Service or Administrative experience (preferred).
• Stay organized, detail-oriented, and calm under pressure.
• Are confident using computers, scheduling systems, and multitasking throughout the day.
• Thrive in a team environment and take pride in providing exceptional support.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules; don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize driving time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results
• Reschedule unserved accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customers’ privacy and other proprietary information

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Job description

Orkin is seeking a friendly, knowledgeable Customer Service Specialist to be the voice customers rely on daily. You’ll handle service requests, schedule appointments, resolve concerns, and support field teams to deliver exceptional service.

You’ll listen, multitask, and find solutions to ensure every customer feels valued and protected. With 120+ years of expertise, the Orkin Guarantee, and a trusted brand, you’ll have the tools to succeed.