Customer Service Specialist - Growth & Benefits (Newark)

Forge Central Group; Newark (NJ); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid time off

Descripción de la vacante

Forge Central Group in Newark, NJ is hiring a Customer Service Representative. The role involves handling inquiries, resolving issues, and maintaining records to ensure satisfaction. It offers a competitive salary range and a comprehensive benefits package.

The position requires a high school diploma or equivalent, with at least one year of customer service experience. Proficiency in Microsoft Office and strong communication skills are expected in a fast-paced office setting.

Formación

• High school diploma or equivalent required; admin/office experience preferred.
• At least one year of customer service experience is preferred.
• Excellent communication, composure under pressure, and customer focus are essential.

Responsabilidades

• Handle customer inquiries, resolve issues, and maintain accurate records.
• Respond to calls and emails, ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure smooth operations.
• Perform data entry, report generation, and general customer service tasks.

Conocimientos

Strong organizational skills

Strong communication skills

Ability to work well under pressure

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

Forge Central Group in Newark, NJ is hiring a Customer Service Representative. The role involves handling inquiries, resolving issues, and maintaining records to ensure satisfaction. It offers a competitive salary range and a comprehensive benefits package.

The position requires a high school diploma or equivalent, with at least one year of customer service experience. Proficiency in Microsoft Office and strong communication skills are expected in a fast-paced office setting.