Customer Service

ADP, Inc.; Newark (NJ); On-site; USD 26,000 - 28,000; Full time

Job summary

ADP, Inc. in Newark, NJ is seeking a Customer Service Representative to be the first point of contact for customers, providing assistance, resolving inquiries and ensuring a positive customer experience.

The role involves processing inbound orders, troubleshooting discrepancies, coordinating with warehouse staff, and maintaining documentation, while delivering exceptional service to customers and carriers. A high school diploma and 1 year of experience are preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• One year of customer service experience preferred.
• Billing experience is required.

Responsibilities

• Properly processes customers’ inbounds; troubleshoots POs; confirms 100% accurate put-away; resolves discrepancies as needed.
• Properly processes customers orders; troubleshoots orders and resolves discrepancies as needed.
• Uses warehouse management system and maintains documentation.
• Coordinates and updates warehouse employees regarding new and modified customer orders.
• Reviews shipping and receiving reports to ensure accurate and on-time deliveries.
• Provides exceptional customer service to callers, customers and carriers.
• Communicates with customers, employees and management to ensure necessary requirements are met.
• Processes, audits and files various documentation.
• Performs various office support activities.
• Maintains regular attendance and punctuality.
• Gets along with others and promotes a positive team environment.
• Assists other employees and may work overtime on weekends.

Skills

Customer service

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service

Full Time Newark, NJ, US

30+ days ago Requisition ID: 1024

Salary Range: $19.00 To $20.00 Hourly

We are seeking a dedicated and experienced Customer Service Representative to join our amazing team. As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Customer Service Primary Duties & Responsibilities:

• Properlyprocesses customers’ inbounds; troubleshoots PO’s; systemically confirms 100% accurate put-away; and resolves discrepancies as needed.
• Properly processes customers orders; troubleshoots orders and resolved discrepancies as needed.
• Properly utilizes warehouse management system andmaintainsappropriatedocumentation.
• Coordinate and update warehouse employees regarding new and modified customerorders.
• Review shipping and receivingreports toensureaccurateandon-timedeliveries.
• Provides exceptional customer service to incoming callers, customers and carriers.
• Proactively communicates with customers, employees and themanagement teamtoensurenecessary requirements are met.
• Processes, audits and files various documentation.
• Performs various office support activities.
• Regular and consistent attendanceandpunctualityarejob requirements.
• Theability to get along with others and non-violenceisajobrequirementtoconsistentlypromoteapositive team environment.
• Assist other employeesintheperformanceof theirassigneddutieswhen necessary.
• Occasionally work overtime and o the weekend when necessary.

Customer Service Other Duties:

• Perform other tasks and/or duties as they may be assigned.

Customer Service Employee Responsibilities:

• Conducts oneself and operates equipment and acts in accordance with all company policies, safety rules, regulations, laws, including wearing proper personal protective equipment.
• Conducts oneself in a positive professional manner at all times.
• Takes advantage of all opportunities to attend training sessions to upgrade knowledge.
• Continually recommend measures to improve production and quality methods, equipment performance and use, safety and workplace environment.
• Make suggestions for improving the company.

Minimum Qualifications:

Education and Experience:

• High school diploma or equivalent preferred.
• One year of customer service experience preferred.
• Must have billing experience

Required Licenses, Certifications and/or Knowledge:

• Principles and practices of effective customer service.
• May require material handling certification.