Customer Service Representative

Forge Central Group; Newark (NJ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Forge Central Group in Newark, NJ is hiring a Customer Service Representative. The role involves handling inquiries, resolving issues, and maintaining records to ensure satisfaction. It offers a competitive salary range and a comprehensive benefits package.

The position requires a high school diploma or equivalent, with at least one year of customer service experience. Proficiency in Microsoft Office and strong communication skills are expected in a fast-paced office setting.

Qualifications

• High school diploma or equivalent required; admin/office experience preferred.
• At least one year of customer service experience is preferred.
• Excellent communication, composure under pressure, and customer focus are essential.

Responsibilities

• Handle customer inquiries, resolve issues, and maintain accurate records.
• Respond to calls and emails, ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure smooth operations.
• Perform data entry, report generation, and general customer service tasks.

Skills

Strong organizational skills

Strong communication skills

Ability to work well under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Forge Central Group, a leading manufacturing services provider, is hiring a Customer Service Representative in Newark, NJ. This full-time role offers a attractive compensation range of $40,000 to $56,276 per year.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues promptly, and maintain accurate records. Your tasks include responding to calls and emails, ensuring customer satisfaction, and following up on unresolved issues.

Join our customer service team in Newark, NJ, for a dynamic workplace. Collaborate with a diverse team dedicated to exceptional customer service in a bustling area.

The annual salary for this position ranges from $40,000 to $56,276, providing a competitive compensation package. Forge Central Group offers a comprehensive benefits package to its employees, which includes health insurance, retirement plans, and paid time off. The role involves managing daily operations, coordinating with cross-functional teams, and ensuring the smooth functioning of the workplace. Employees are expected to have strong organizational skills, proficiency in Microsoft Office Suite, and the ability to work well under pressure. The workplace is typically an office environment, requiring employees to be present and available during standard business hours. Additional responsibilities may include data entry, report generation, and customer service tasks. The position requires a high school diploma or equivalent, with a preference for candidates with relevant experience in administrative or office management roles.

Candidates should have a high school diploma or equivalent and at least one year of customer service experience. Strong communication skills, the ability to work under pressure, and a customer-focused attitude are essential. Proficiency in computer systems and basic software applications is required.

Handling customer inquiries, resolving issues, maintaining customer records, following up on unresolved issuesHigh school diploma or equivalent, one year of customer service experience, strong communication skills, ability to work under pressure, customer-focused attitude, proficiency in computer systems