Bilingual Customer Care Specialist: Fast-Paced Support

ST. JOSAPHAT PARISH; Newark (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Insurance

Term Life Insurance

401K Retirement Plan with company match

Paid Time Off (PTO)

Job summary

ST. JOSAPHAT PARISH in Newark, NJ, is seeking a Customer Service Representative who will serve as the main contact for customers, handling inquiries, and resolving issues. The ideal candidate should have at least 2 years of experience in a call center and must be fluent in English.

The position offers a 40-hour work week with additional benefits including medical, dental, vision insurance, and a 401K retirement plan. This role focuses on delivering excellent customer service in a fast-paced environment.

Qualifications

• 2+ years’ Customer Service experience in a call center environment.
• Fluency in English is required.
• Basic skills in Microsoft Office applications.

Responsibilities

• Report to the Director of Customer Care and manage customer interactions.
• Process incoming calls and customer inquiries efficiently.
• Collaborate with the sales and operations team to meet customer expectations.

Skills

Customer Service experience

Fluency in English

Basic skills in Microsoft Excel

Basic skills in Microsoft Word

Fluency in Spanish

Job description

ST. JOSAPHAT PARISH in Newark, NJ, is seeking a Customer Service Representative who will serve as the main contact for customers, handling inquiries, and resolving issues. The ideal candidate should have at least 2 years of experience in a call center and must be fluent in English.

The position offers a 40-hour work week with additional benefits including medical, dental, vision insurance, and a 401K retirement plan. This role focuses on delivering excellent customer service in a fast-paced environment.