Customer Service Specialist - Steel & Logistics

Clear Destination Inc.; Livingston (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Clear Destination Inc. is seeking a Customer Service Rep. I in New Jersey to support order entry, communications, and documentation for domestic and international customers. You will respond to inquiries, provide order updates, and ensure data accuracy across systems.

The role requires 1–3 years in customer service, a 4-year degree, and proficiency with Microsoft Office. Strong communication and organization are essential for coordinating with multiple teams and delivering reliable service.

Qualifications

• 1-3 years of customer service or related systems experience
• Experience managing accounts across a variety of products
• Experience handling logistics-related issues (ramp, terminal, port, vessel) while ensuring customer satisfaction
• Proficiency in Microsoft Office applications

Responsibilities

• Respond to daily customer emails, inquiries, and requests in a timely, professional, and courteous manner.
• Provide accurate information regarding orders, pricing, product availability, shipment status, and documentation.
• Follow up on customer requests and ensure responses and required actions are completed accurately and timely.
• Accurately enter and process customer purchase orders and sales orders into internal systems, including product, quantity, pricing, delivery dates, and shipping information.
• Review and verify orders for completeness and accuracy against customer requests and supporting documentation before processing.
• Process order changes, revisions, and cancellations accurately and in a timely manner.
• Maintain accurate and up-to-date customer, order, pricing, product, and shipment information in internal systems and supporting documents.
• Identify and correct missing or inaccurate information and follow up with customers or internal departments as needed to ensure data integrity.
• Coordinate with various teams/departments to follow up on customer requests, orders, and required actions.
• Communicate accurate order information and updates to the appropriate internal teams and elevate issues or discrepancies as needed.
• Maintain organized customer and order records and assist with routine reports, spreadsheets, data entry, and other administrative activities to support daily department operations.

Skills

Customer service

Account management

Logistics coordination

Communication

Education

4-year college degree

Business-related work experience preferred

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Clear Destination Inc. is seeking a Customer Service Rep. I in New Jersey to support order entry, communications, and documentation for domestic and international customers. You will respond to inquiries, provide order updates, and ensure data accuracy across systems.

The role requires 1–3 years in customer service, a 4-year degree, and proficiency with Microsoft Office. Strong communication and organization are essential for coordinating with multiple teams and delivering reliable service.