Customer Experience Pro - Fast-Paced Support & Solutions

NOBLE PRESS LLC; Newark (DE); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Health insurance

Paid time off

Competitive Compensation

Career Growth Opportunities

Descrizione del lavoro

NOBLE PRESS LLC in Newark, DE is seeking a Customer Service Representative to engage with customers, identify needs, process requests, and resolve issues while maintaining positive relationships. The role requires friendliness, computer savviness, and composure under pressure.

The ideal candidate will have a high school diploma, prior customer service experience is preferred, and comfortable use of customer management software. Excellent verbal skills are essential.

Competenze

• High school diploma or GED required.
• Prior customer service experience preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Strong active listening and time-management abilities.

Mansioni

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Conoscenze

Phone communication

Active listening

Time management

Customer empathy

Problem solving

Formazione

High school diploma or GED

Strumenti

Customer management software

Descrizione del lavoro

NOBLE PRESS LLC in Newark, DE is seeking a Customer Service Representative to engage with customers, identify needs, process requests, and resolve issues while maintaining positive relationships. The role requires friendliness, computer savviness, and composure under pressure.

The ideal candidate will have a high school diploma, prior customer service experience is preferred, and comfortable use of customer management software. Excellent verbal skills are essential.