Call Center Customer Solutions Specialist

Northpass, Inc.; New Jersey; On-site; USD 32,000 - 48,000; Full time

Job summary

Northpass East Coast HQ in New Jersey is seeking a Call Center Representative to serve as the liaison between the company and its customers. You will accept ownership of resolving inquiries, complaints, and issues, keeping customer satisfaction at the core of every decision and action.

Responsibilities include handling high volumes of calls, following scripts, identifying needs, upselling when appropriate, and maintaining thorough records in the call center database while pursuing ongoing

Qualifications

• High school diploma is required.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Handle large volumes of inbound and outbound calls.
• Follow scripts for various topics.
• Identify customer needs and provide solutions.
• Upsell products when appropriate.
• Build relationships and go the extra mile.
• Record conversations in the call center database.
• Attend ongoing education to improve performance.
• Meet personal and team targets.

Skills

Customer focus

Adaptability

Multi-tasking

Time management

Education

High school diploma

Job description

Northpass East Coast HQ in New Jersey is seeking a Call Center Representative to serve as the liaison between the company and its customers. You will accept ownership of resolving inquiries, complaints, and issues, keeping customer satisfaction at the core of every decision and action.

Responsibilities include handling high volumes of calls, following scripts, identifying needs, upselling when appropriate, and maintaining thorough records in the call center database while pursuing ongoing