Manufacturing Customer Service & Orders Specialist

Forge South; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Job summary

Forge South in Charlotte, NC seeks a Customer Service Representative for a full-time position. You will handle client inquiries, resolve issues, process orders, and track deliveries while maintaining excellent service. The role emphasizes clear communication, teamwork with other departments, and ongoing feedback collection.

A high school diploma is required; associate degree preferred. Benefits include health insurance, a 401(k) plan matching, paid time off, and opportunities for professional

Qualifications

• High school diploma or equivalent is required; an associate's degree or higher is preferred.
• Experience in customer service is preferred, especially in a manufacturing or industrial setting.

Responsibilities

• Handle client inquiries and complaints, providing prompt and effective solutions.
• Coordinate with internal teams to ensure timely and accurate order fulfillment.
• Assist in the development and implementation of customer service best practices.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of marketing materials and promotional campaigns.

Skills

Customer service

Communication skills

Multitasking

CRM tools

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

CRM software

Job description

Forge South in Charlotte, NC seeks a Customer Service Representative for a full-time position. You will handle client inquiries, resolve issues, process orders, and track deliveries while maintaining excellent service. The role emphasizes clear communication, teamwork with other departments, and ongoing feedback collection.

A high school diploma is required; associate degree preferred. Benefits include health insurance, a 401(k) plan matching, paid time off, and opportunities for professional