Customer Service Specialist — Growth & Benefits

Crane Pest Control Inc.; Miami (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

401(k) match

Paid time off

Employee discounts

Tuition support

Industry training

Job summary

Orkin is hiring a Customer Service Specialist in the Miami area to support customers with a service mindset and accuracy in a fast-paced environment. You will be the face of a trusted brand, fielding requests, scheduling visits, and maintaining efficient routes for technicians to reduce drive time.

You’ll grow with award-winning training and no industry experience is required to start building your career in pest management.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Schedule appointments for technicians to minimize drive time and/or distance as needed and suggest alternative routes.
• Use listening skills and probing questions to identify customer concerns and determine needs.
• Monitor, update and maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguards customer privacy and other proprietary information.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Service Specialist in the Miami area to support customers with a service mindset and accuracy in a fast-paced environment. You will be the face of a trusted brand, fielding requests, scheduling visits, and maintaining efficient routes for technicians to reduce drive time.

You’ll grow with award-winning training and no industry experience is required to start building your career in pest management.